Tours booked overnight
It offers your open tour times, collects a name, phone or email and group size, and puts the tour on your calendar. Two students can't grab the same slot.
For student housing landlords near Ohio State
Every student message answered,
Every student message answered,
even after your office closes
Front Desk answers your calls, texts, emails and website chats from the listing info you approve. It books tours on your calendar and hands everything else to your team by morning.
Book a free auditFair housing rules built inAnswers only from info you approve
Maple Row RentalsSample business · replies any time
11:42 PM
Live assistant with fictional sample info. Try it like a customer would.
The night shift
Your office closes at 5.
Your office closes at 5.
Student questions don't.
Students compare places late at night and message several landlords at once. The one who answers first has the best shot at the tour. Front Desk answers for you, from your own listing info, the moment the message arrives.
A student texts about the 4 bed on 14th
Price, utilities and whether cats are allowed.
The assistant answers all three
From the listing you approved, word for word on the facts.
Tour booked for Saturday at 11
Name, phone and group size collected. The slot comes off your calendar.
Your team sees it all in one view
Tours booked overnight, plus the two questions that need a person.
Do the math
What unanswered renter messages cost you
Put in your own numbers. It takes 10 seconds and shows what goes to whoever answers first.
Left on the table each year
$0
Example numbers. Change them to yours: one bed at $800 a month for 12 months is $9,600.
What you get
A leasing assistant that never
A leasing assistant that never
clocks out or improvises
The same answer for every student
Prices, utilities, parking, laundry, pets and lease dates come only from the listing info you approve. If it isn't in your info, it doesn't say it.
Fair housing rules built in
It never comments on protected traits, never steers anyone toward or away from a building, and never says who will be approved. Accommodation requests go straight to a person.
A clean handoff every morning
Questions it can't answer land in one list with the student's own words, and a summary email arrives each morning. Emergencies text your phone right away.
Students tour the landlord who answers first.Be the one who answers.
How it works
Live in three steps, with no new software for your team
- 1
Send us your listings
A spreadsheet, your listing page or a PDF works. We load prices, utilities, parking, pets, availability and your policies, and you approve every line.
- 2
Keep your number and inbox
Forward missed calls from your current number and add one forwarding rule to your leasing email. Pick your tour times, and add the website chat if you like.
- 3
Check your morning view
Open your dashboard to see tours booked, questions handed to your team and every conversation. Edit your listings there any time.
Typical timeline: a free audit on day one, calls answered about 2 days later, and texting on once the US carriers approve your number, usually within 2 weeks.
How it compares
More than a message taker,
More than a message taker,
less than a new hire
| Feature | Front Desk | Typical answering service | Voicemail after hours |
|---|---|---|---|
| Answers calls, texts, email and chat in seconds, any hour | Yes | Calls only, often after a hold | No |
| Knows your units, prices and policies | Yes | Reads a short script | No |
| Books tours on your calendar | Yes | Usually takes a message | No |
| Gives every student the same fair housing safe answer | Yes | Depends on the agent | Not applicable |
| Texts back students who hang up | Yes | No | No |
| Every conversation saved word for word | Yes | Message notes | Recording only |
Answering services vary. This compares what most of them offer on a standard plan.
See it before you pay
Test it with the hardest questions
Test it with the hardest questions
your phone gets
On the audit call we load your real information, and you can ask it anything. Here's a sample from the demo.
Do you rent to international students?
Everyone is welcome here, and every applicant goes through the same steps and criteria. Happy to share details on any unit or set up a tour.
I have an emotional support dog. Is the pet deposit $300?
The team handles assistance animal requests personally, separate from the pet policy. I've passed this along, and someone will reach out during office hours.
Sample conversation with a fictional business.
What it will never do
- Make up a price, fee, date or open bed
- Describe who lives in a building or neighborhood
- Say whether someone will be approved
- Apply your pet policy to an assistance animal
- Pretend to be a person
Trust and privacy
Built to be trusted
Built to be trusted
with your customers
Every word on record
Every call, text, email and chat is saved as a transcript in your dashboard, so you can see exactly what was said to each customer.
Only what you approve
It answers only from the information you approve, and your changes apply on the very next message. If something isn't in your info, it says your team will follow up.
Fair housing safe
Every student gets the same answers. It never comments on protected traits, never steers, never predicts approval, and sends accommodation requests to a person.
Private by default
Only your team sees your conversations. We don't keep call audio, we don't sell personal information, and logins are protected with scrambled passwords.
Honest about being automated
It introduces itself as an automated assistant in its first reply, and anyone who asks for a person gets connected or a callback.
Texts that arrive
We register your texting with the US carriers, so your messages reach customers instead of getting filtered as spam.
Read our privacy policy and terms.
Who sets it up
A real person builds it,
A real person builds it,
tests it and answers your calls
Front Desk is run by Ian Law, an Ohio State student in Columbus who also works with businesses in the Bay Area. Ian sets up every client personally: he loads your information line by line, tests your line before it goes live, and checks every client's dashboard for anything that needs fixing. You get his direct number, not a ticket queue.
- Setup done for you, with every line approved by you
- Calls usually live about 2 days after your audit
- We reply to audit requests within one business day
FAQ
Questions owners ask us
Will I know every time someone calls?
Yes. The moment each call ends you get a text and an email saying who called, what they wanted and what the assistant did. You can switch it to a heads up when a call starts, or urgent calls only.
Is my customers' information safe?
Every conversation is saved as text in your private dashboard, and only your team can see it. We don't keep call audio, we don't sell personal information, and we don't use advertising or tracking cookies.
What happens when a student asks something it doesn't know?
It tells the student the team will follow up during office hours and adds the question, in the student's own words, to your team's list. It never guesses.
How does it handle fair housing?
Every student gets the same answers from the same approved info. It never asks about or comments on race, religion, national origin, sex, disability, family status or any other protected trait, never steers anyone toward or away from a building, and never says who will be approved.
What about emotional support and service animals?
Those requests go straight to a person on your team. The assistant doesn't apply your pet policy or pet deposit to them.
Do I need a new phone number or email?
No. Your carrier forwards the calls you miss, or every call, to your assistant line, and your email forwards to your assistant inbox. For texts, we either move your number over so it keeps working the same, or give you a local number to list as your texting line.
Can it answer the phone?
Yes. It picks up, answers questions out loud and books tours. You choose whether it answers every call or only the ones you miss. Emergencies and anyone who asks for a person get transferred to your phone, and callers who hang up get a text back.
Will it send emails without me seeing them?
Only if you want it to. By default it drafts each reply for you to approve in one click. Auto replies, newsletters and bounces are always ignored.
Does it connect to AppFolio?
Not directly yet. We load your listings, prices and policies from a spreadsheet or your listing page, and you can edit them any time from your dashboard.
What does it cost?
It depends on how many units you rent. You get a flat quote on the audit call, and the audit is free.
Free audit
See it answer your own listings in 20 minutes
We'll look at how renter calls and messages reach you now, then show the assistant answering with a few of your real units.
- Free 20 minute audit, by phone or video
- A live demo with your own information
- No contract to see it work