Terms of service

Draft · last updated November 8, 2026. Have a lawyer review this before launch.

The service

Front Desk answers customer calls, texts, emails and website chats for a business from information the business provides and approves, books appointments on the business's calendar, and passes other requests to the business's team.

Business responsibilities

Businesses are responsible for the accuracy of their information, prices and policies, for their own decisions, for getting consent before their lead forms trigger texts, and for following the laws that apply to them, such as fair housing and health privacy rules. Front Desk never makes screening, approval or medical decisions.

Automated replies

Replies are automated and identify themselves as an assistant. They can be wrong. Anything a customer relies on, such as a price, a policy or an arrival time, is confirmed by the business.

Demo

The public demo uses fictional businesses. It doesn't send texts or emails, place calls, or book real appointments.