Every call answered
It picks up every call, day or night, and can transfer callers straight to whoever is on call. Callers who hang up get a text back.
For water and fire restoration companies
Answer every emergency call,
Answer every emergency call,
even at 2 AM
Front Desk picks up your emergency line, gets the address and what happened, and texts your on call technician right away. Routine questions and inspections get handled without waking anyone up.
Book a free auditTexts your on call tech instantlyNever discusses insurance coverage
Riverline Water & Fire RestorationSample business · replies any time
11:42 PM
Live assistant with fictional sample info. Try it like a customer would.
The 2 AM call
A burst pipe doesn't wait
A burst pipe doesn't wait
for a callback
When a basement is filling with water, homeowners call the next company on the list if nobody picks up. Front Desk answers every call, gets what your technician needs, and puts them on the phone with the customer.
A homeowner calls about water through the ceiling
Your office has been closed for nine hours.
The assistant picks up and gives safety steps
Shut off the water if it's safe, and stay away from outlets.
Your on call tech gets a text
Address, what happened and a callback number, all in one message.
The call goes straight to your tech
They talk to a customer who already feels taken care of.
Do the math
What missed emergency calls cost you
Put in your own numbers. It takes 10 seconds and shows what goes to whoever answers first.
Left on the table each year
$0
Example numbers. Change them to yours, then compare the total to a year of Front Desk.
What you get
An emergency line that never
An emergency line that never
misses a job
The details your tech needs
Address, what happened and a callback number arrive in one text to your on call phone, before your tech even dials back.
Safety and insurance handled carefully
Fire, gas or injuries get a call 911 first message. Insurance questions go to your project manager; it never talks about coverage.
Routine calls off your plate
It answers questions about services and service area, books free inspections, and sends you a summary each morning.
The company that answers at 2 AM gets the job.Make sure it's yours.
How it works
Live in three steps, with no new software for your team
- 1
Tell us how you dispatch
Your services, service area and who's on call. We load it all, and you approve every line.
- 2
Forward your line
Your carrier forwards the calls you miss, or every call after hours, to your assistant line. Your number stays the same.
- 3
Get texts, not voicemails
Your tech gets a text with everything they need, and your dashboard keeps every call, booking and follow up.
Typical timeline: a free audit on day one, calls answered about 2 days later, and texting on once the US carriers approve your number, usually within 2 weeks.
How it compares
More than a message taker,
More than a message taker,
less than a new hire
| Feature | Front Desk | Typical answering service | Voicemail after hours |
|---|---|---|---|
| Picks up every call, 24/7, including holidays | Yes | Yes | No |
| Gets the address and what happened, then texts your on call tech | Yes | Takes a message for you | No |
| Transfers the caller straight to your tech | Yes | Sometimes | No |
| Never discusses insurance coverage | Yes | Depends on the agent | Not applicable |
| Texts back callers who hang up | Yes | No | No |
| A summary of every call the moment it ends | Yes | Message notes | No |
Answering services vary. This compares what most of them offer on a standard plan.
See it before you pay
Test it with the hardest questions
Test it with the hardest questions
your phone gets
On the audit call we load your real information, and you can ask it anything. Here's a sample from the demo.
Water is coming through my kitchen ceiling
I'm sorry you're dealing with this. If it's safe, shut off the main water valve and stay away from water near outlets. I've texted our on call technician right now. What's the address?
Will my insurance cover this?
Our project manager goes over insurance with you directly, so I can't speak to coverage. I've passed your question along.
Sample conversation with a fictional business.
What it will never do
- Promise an arrival time it can't keep
- Talk about insurance coverage or claims
- Diagnose damage over the phone
- Quote a price that isn't on your list
- Pretend to be a person
Trust and privacy
Built to be trusted
Built to be trusted
with your customers
Every word on record
Every call, text, email and chat is saved as a transcript in your dashboard, so you can see exactly what was said to each customer.
Only what you approve
It answers only from the information you approve, and your changes apply on the very next message. If something isn't in your info, it says your team will follow up.
Insurance stays with your team
It never talks about coverage, claims or deductibles. Those questions go to your project manager, and safety comes first on every emergency call.
Private by default
Only your team sees your conversations. We don't keep call audio, we don't sell personal information, and logins are protected with scrambled passwords.
Honest about being automated
It introduces itself as an automated assistant in its first reply, and anyone who asks for a person gets connected or a callback.
Texts that arrive
We register your texting with the US carriers, so your messages reach customers instead of getting filtered as spam.
Read our privacy policy and terms.
Who sets it up
A real person builds it,
A real person builds it,
tests it and answers your calls
Front Desk is run by Ian Law, an Ohio State student in Columbus who also works with businesses in the Bay Area. Ian sets up every client personally: he loads your information line by line, tests your line before it goes live, and checks every client's dashboard for anything that needs fixing. You get his direct number, not a ticket queue.
- Setup done for you, with every line approved by you
- Calls usually live about 2 days after your audit
- We reply to audit requests within one business day
FAQ
Questions owners ask us
Will I know every time someone calls?
Yes. The moment each call ends you get a text and an email saying who called, what they wanted and what the assistant did. You can switch it to a heads up when a call starts, or urgent calls only.
Is my customers' information safe?
Every conversation is saved as text in your private dashboard, and only your team can see it. We don't keep call audio, we don't sell personal information, and we don't use advertising or tracking cookies.
Does it answer phone calls or just texts?
Both. It picks up calls and talks with the caller out loud, and it answers texts, emails and your website chat the same way.
How does my on call tech get the job?
The moment someone reports active damage, your on call phone gets a text with the address, what happened and a callback number. On calls, it can also transfer the caller straight to your tech.
What about insurance questions?
It never talks about coverage, claims or deductibles. It tells the customer your project manager will go over insurance with them, and adds the question to your team's list.
What if someone smells gas or there's a fire?
It tells them to get out and call 911 first, then alerts your team.
Can I keep my number?
Yes. Your carrier forwards the calls you miss, or every call after hours, to your assistant line.
What happens with routine calls?
It answers questions about your services and service area, books free inspections into your open times, and hands anything else to your team for the morning.
Do callers know it's automated?
Yes. It says it's an automated assistant when it picks up, and it connects anyone who asks for a person.
What does it cost?
It depends on your call volume. You get a flat quote on the audit call, and the audit is free.
Free audit
See it answer your emergency line in 20 minutes
We'll look at how after hours calls reach you now, then show the assistant handling a 2 AM water call with your own services.
- Free 20 minute audit, by phone or video
- A live demo with your own information
- No contract to see it work